CUNA News
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Credit Union Magazine
    • Buyers' Guide
    • COVID-19
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • Advertise
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Jobs
  • Contact

News

Home » Credit union leaders learn ‘world-class service’
CU System

Credit union leaders learn ‘world-class service’

March 16, 2021
2019-09_Members_116553

Credit union leaders who want to build a competitive advantage in service can learn how by attending CUNA World-Class Service Leadership eSchool in September.

“During this unique eSchool, credit union leaders will have the opportunity to ‘go on a scavenger hunt’ on two separate occasions to experience service from either a company of their choice in their local area or visiting a business virtually online, to learn their service culture and practices first-hand,” said Jayne Hitman, national relationship manager at CUNA and speaker at the eSchool. “They’ll compare notes and observations in interactive discussions with their peers, and they’ll come up with best practices that they can take back to their credit union.”

Attendees will also learn to:

  • Define what is meant by a world-class service culture
  • Understand the importance of breaking down barriers to service for staff
  • Instantly recognize both effective and ineffective service

This eSchool is beneficial for senior management of operations and their team members interested in providing exemplary service to members at their credit union. It is also beneficial for those whose “customers” are internal credit union employees like IT and marketing teams. CEOs, board members and other leaders are also important to help implement new service and experience standards.

Credit Union Magazine: Winter 2022

Winter 2022

Credit Union Magazine’s Winter 2022 issue highlights data-driven marketing, the board’s role in cybersecurity, elder abuse scams, credit unions’ auto lending advantage, and more.
Digital Edition •  Subscribe

Trending

  • CFPB issues CUNA-opposed proposal on credit card late fees

  • Auto lending report shows significant credit union member savings

  • 2023 Credit Union Hero of the Year voting open

Tweets by CUNA_News

Polls

Vote for the 2023 CU Hero of the Year

View Results
More

Champion for the Credit Union Movement

Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • Membership
  • Contact Us
  • Careers

Resources for

  • Credit Union Advocates
  • Leagues
  • Press
  • Providers

Our Affiliates

  • American Association of Credit Union Leagues (AACUL)
  • Credit Union Awareness
  • Credit Union House
  • CUNA Strategic Services
  • National Credit Union Foundation
GET CUNA UPDATES
© 2023 Credit Union National Association | ADA Compliance Notice & Legal
Email Us