More than a year into the coronavirus (COVID-19) pandemic, credit unions have learned a great deal from the accelerated adoption of digital channels that occurred.
Members are interacting digitally with their credit unions in higher numbers than ever before, and credit unions must practice control and confidence in their risk assessments and abilities to fight financial crime.
This episode of the CUNA News Podcast features Andrew Corbett, presales consultant with NICE Actimize. He discusses lessons learned from the pandemic and ways credit unions can adapt to the ongoing digital transformation.
As a member of the Premier Solutions Consultant team at NICE Actimize, Corbett works to provide cloud compliance solutions to credit unions.
He shares specific areas of elevated risk that credit unions should know about and outlines steps credit unions should follow to monitor and assess risk related to digital platforms.
In this episode:
1:52: The accelerated digital transformation
4:26: Lessons from digital acceleration
7:26: Areas of heightened risk for credit unions
10:13: Steps and tools for monitoring risk
13:07: Identifying internal and external expertise
15:56: How artificial intelligence fights fraud
18:30: The future of the digital space
21:50: Using digital strategies to grow