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While COVID-19 has been a challenging time for leaders, it’s also been an opportunity for those leaders to evaluate how they lead not only during the pandemic but during less turbulent times as well.
“In these moments, adversity uncovers character; it doesn’t necessarily build it,” says Joseph Michelli, an organizational consultant and author of “Stronger Through Diversity.” “It also poses a challenge for us to think about how we want to be remembered in the context of our leadership.”
Michelli addressed the CUNA CEO Council virtual event, “Through the Leadership Lens Virtual Series: Enhancing Member Experience & Increasing Loyalty.”
During the pandemic, Michelli says leaders were “learning on the fly,” but they came away with lessons they could apply during the pandemic and beyond. These lessons include:
“I hope leaders will use this time as a purpose reset and look back and say, ‘That was the moment we hit pause on the way things have always been and we became far more intentional about how we can deliver what people need,’” Michelli says.