CUNA Operations & Member Experience Council and CUNA Technology Council recognized its best and brightest via ten awards presented at the recent CUNA Operations & Member Experience and CUNA Technology Council Virtual Conference, Sept. 21-23. The winners and their accomplishments will be featured in an upcoming issue of Credit Union Magazine.
Click here to view the full awards presentation.
“We are pleased that so many credit union professionals joined us to help honor their peers’ achievements,” said Brad Aspgren, chair, awards & recognition committee and SVP Operations, American Airlines FCU. “The award winners’ work was inspirational.”
The Excellence in Technology Awards recognize credit union technology professionals who have shown outstanding commitment and innovation in their field. This year's winners included:
The Excellence in Operations & Member Experience Awards are likewise awarded to professionals who have facilitated unique, innovative or otherwise outstanding approaches to member service at their credit unions. This year’s winner's included
The Professional of the Year Award for both the CUNA Operations & Member Experience Council and the CUNA Technology Council recognizes the individuals who exemplify excellence in all aspects of operations and member experience and information technology. This year's winners:
The Top Community Contributor Awards recognize the value and expertise shared with peers through collaboration within the CUNA Councils Community. This year’s winners include:
Finally, Vendor Speed Rounds provided fast-paced, high-impact opportunities for exhibiting vendors to showcase and demonstrate their products and services to conference attendees. This year's Best of Show winner is:
interface.ai has developed an AI-powered Phone Banking to solve all call center-related challenges for Credit Unions using Intelligent Virtual Assistant (IVA) Technology. interface.ai’s AI-powered Phone Banking is helping credit unions seamlessly manage their increased call volumes by automating the majority of the calls in just a few weeks, ensuring CUs are maintaining high service levels, and providing human-like personalized experiences on the call center 24x7.
CUNA Operations & Member Experience Council and CUNA Technology Council congratulates the 17 worthy nominees from credit unions all over the country. Next year’s conference will be September 21-24, 2022, in Las Vegas.
Visit cunacouncils.org/ometech for more information.