The credit union industry has seen extraordinary evolution in the last 18 months. In addition to shifts in technology and member service practices, the branch environment has also undergone significant changes.

Credit unions must consider new points of vulnerability as they continue to drive more efficient operational processes.

This episode of the CUNA News Podcast features Kevin Mullins, vice president of emerging markets at 3SI.

Mullins outlines best practices for preventing crime, protecting front-line employees, and navigating other aspects of physical safety in credit union branches. He also explains how to continue serving member needs in a challenging labor market—and much more. 

You can listen to the CUNA News Podcast in Apple Podcasts, Google Podcasts, Spotify, and Stitcher Radio.

In this episode:

1:50: Changes in the branch

4:45: Staffing and security

7:02: Shifting standards

9:20: The effect of mandates

10:39: Operational challenges

12:45: The role of strategic planning

15:44: Make the case for security investment

17:39: Increasing branch efficiencies

21:28: Trends to anticipate

24:01: The next level of safety