The credit union industry has seen extraordinary evolution in the last 18 months. In addition to shifts in technology and member service practices, the branch environment has also undergone significant changes.
Credit unions must consider new points of vulnerability as they continue to drive more efficient operational processes.
Mullins outlines best practices for preventing crime, protecting front-line employees, and navigating other aspects of physical safety in credit union branches. He also explains how to continue serving member needs in a challenging labor market—and much more.
In this episode:
1:50: Changes in the branch
4:45: Staffing and security
7:02: Shifting standards
9:20: The effect of mandates
10:39: Operational challenges
12:45: The role of strategic planning
15:44: Make the case for security investment
17:39: Increasing branch efficiencies
21:28: Trends to anticipate
24:01: The next level of safety