Credit unions have, and must continue, to work to open up financial opportunities for consumers, National Credit Union Foundation Executive Director Gigi Hyland recently wrote in CUInsight.
“As we think of credit unions and the power to be able to help people improve their financial lives, there's a need for focus I think at credit unions around the intentionality of our employees and of the culture that we have,” she wrote.
Hyland raises the question on how to “leverage empathy” for credit unions to better understand and connect with their members.
Her conversation can be resumed in these three key pieces of advice:
Hyland also discussed her credit union career journey, remote work life, and more in a recent episode of the CUInsight Experience podcast.