CUNA News
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • Credit Union Magazine
    • Buyers' Guide
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • Advertise
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Jobs
  • Contact

News

Home » Credit Union System Digitization Working Group releases 2021 end-of-year report
CU System

Credit Union System Digitization Working Group releases 2021 end-of-year report

January 31, 2022
Big data creates 'digital revolution'

The Credit Union System Digitization Working Group, led by CUNA EVP/Chief Engagement Officer Greg Michlig, released its 2021 End-of-Year Report Monday. 

The report includes the latest insights from credit union leaders who are creating an industrywide roadmap for digitization. For the second half of 2021, the Credit Union System Digitization Working Group developed a framework for benchmarking and self-assessment tools that will help credit union execute new and existing digital strategies.

“Each member of this group is committed to growth and innovation within the credit union movement, and digitization is a huge part of that process,” said Michlig. “Last year, we laid the groundwork for what we hope will become an industrywide effort to deliver better digital solutions. Looking ahead, we are focused on developing tools and thoughtful guidance that every credit union can implement, regardless of their asset size or infrastructure.”

The Credit Union System Digitization Working Group formed three new workstreams to transition to the actionable item phase from the information gathering phase.

  • The Maturity Model Roadmap group will identify key offerings, strategies and operational checkpoints credit unions should consider in relation to their digital maturity.
  • The Digital Journey Assessment Tool group will develop a tool that gives credit unions the opportunity to perform a self-evaluation, identifying the next steps to take on their digital journey.
  • The Credit Union Digitization Score group will create a scoring matrix to benchmark digital activity, giving credit unions data to measure the impact of their digital tools and offerings.

The Credit Union System Digitization Working Group evolved from the CUNA COVID-19 Restart and Recovery Task Force and is a collaborative effort of 41 leaders from across the credit union movement to ensure that credit unions and system partners can remain relevant in this fast-changing operating environment.

Credit Union Magazine: Spring 2023

Spring 2023

Credit Union Magazine’s Spring 2023 issue features the 2023 Credit Union Heroes and examines CUNA-League advocacy priorities, board leadership, the impact of financial well-being efforts, fee-related compliance issues, predictions for the year ahead, and more.
Digital Edition •  Subscribe

Trending

  • ‘The next couple years will be rough’

  • CUs have ‘considerable interest’ in ensuring FHFA meets core mission

  • PODCAST: The future of virtual-first work

Tweets by CUNA_News

Polls

Does your credit union partner with any fintechs?

View Results
More

Champion for the Credit Union Movement

Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • Membership
  • Contact Us
  • Careers

Resources for

  • Credit Union Advocates
  • Leagues
  • Press
  • Providers

Our Affiliates

  • American Association of Credit Union Leagues (AACUL)
  • Credit Union Awareness
  • Credit Union House
  • CUNA Strategic Services
  • National Credit Union Foundation
GET CUNA UPDATES
© 2023 Credit Union National Association | ADA Compliance Notice & Legal
Email Us