FOR IMMEDIATE RELEASE
February 28, 2022
CUNA Strategic Services (CSS) has selected its newest alliance provider, interface.ai, a market leader providing intelligent self-service for credit unions. The collaboration will allow credit unions turnkey access to interface.ai’s artificial intelligence (AI)-powered solutions, enabling them to enhance member experiences and operational efficiencies.
“Since the pandemic, credit unions are observing a sustained increase in call volumes, significant abandonment rates, increased call-wait times, issues with hiring for member support roles and increased instances of fraud. To support credit unions in overcoming these challenges, CSS embarked on an extensive search to identify the ideal technology partner. After a detailed evaluation of numerous players in this space and a stringent due-diligence process, CSS is excited to partner with interface.ai to aid credit unions in meeting the needs of their members in the new normal while enhancing efficiencies and increasing revenues,” said Barb Lowman, president of CUNA Strategic Services.
“We are honored that CSS has selected interface.ai as the preferred intelligent self-service provider for credit unions,” said Srinivas Njay, founder & CEO of interface.ai. “Combining CSS’s understanding of the credit-union ecosystem and interface.ai's industry-best suite of products, we aim to help the majority of credit unions leapfrog from digital to intelligent self-service.”
interface.ai’s intelligent self-service suite of products will enable credit unions to create efficiencies through automation, have high personalized member interactions, offer industry-best security and also create new sources of revenue.
The flagship product of interface.ai’s intelligent self-service suite is AI-powered phone banking, where AI is setup to receive 100% of the incoming calls to a credit union’s call center and automate most of it along with providing upsell/cross sell opportunities to members. This solution has won numerous awards including the CUNA Councils and Finovate Best of Show awards, based on its ability to transform call centers from a cost center to a revenue center.
For more information on this new alliance provider through CSS, visit this website.
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 120 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit cuna.org. To find your nearest credit union, visit YourMoneyFurther.com.
About CUNA Strategic Services:
CUNA Strategic Services develops strategic alliance relationships to bring credit unions innovative solutions that will drive membership growth and operational excellence at an attractive price. The company is majority-owned by Credit Union National Association and state Leagues. For more information, visit www.cunastrategicservices.com.
interface.ai is a market-leading provider of Intelligent Self-Service for credit unions. interface’s AI acts as a “personal bank teller” to help members 24x7 through every step of their journey from being a prospect to achieving financial wellness. interface currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year. For more information, please visit www.interface.ai.