CUNA Strategic Services (CSS) has selected its newest alliance provider, interface.ai, a market leader providing intelligent self-service for credit unions. The collaboration will allow credit unions turnkey access to interface.ai’s artificial intelligence (AI)-powered solutions, enabling them to enhance member experiences and operational efficiencies.
“Since the pandemic, credit unions are observing a sustained increase in call volumes, significant abandonment rates, increased call-wait times, issues with hiring for member support roles and increased instances of fraud. To support credit unions in overcoming these challenges, CSS embarked on an extensive search to identify the ideal technology partner. After a detailed evaluation of numerous players in this space and a stringent due-diligence process, CSS is excited to partner with interface.ai to aid credit unions in meeting the needs of their members in the new normal while enhancing efficiencies and increasing revenues,” said Barb Lowman, president of CUNA Strategic Services.
“We are honored that CSS has selected interface.ai as the preferred intelligent self-service provider for credit unions,” said Srinivas Njay, founder & CEO of interface.ai. “Combining CSS’s understanding of the credit-union ecosystem and interface.ai's industry-best suite of products, we aim to help the majority of credit unions leapfrog from digital to intelligent self-service.”
interface.ai’s intelligent self-service suite of products will enable credit unions to create efficiencies through automation, have high personalized member interactions, offer industry-best security and also create new sources of revenue.
The flagship product of interface.ai’s intelligent self-service suite is AI-powered phone banking, where AI is setup to receive 100% of the incoming calls to a credit union’s call center and automate most of it along with providing upsell/cross sell opportunities to members. This solution has won numerous awards including the CUNA Councils and Finovate Best of Show awards, based on its ability to transform call centers from a cost center to a revenue center.
For more information on this new alliance provider through CSS, visit this website.