CUNA News
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Credit Union Magazine
    • Buyers' Guide
    • COVID-19
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • Advertise
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Jobs
  • Contact

News

Home » Staff recruitment: Make the right match
Human Resources

Staff recruitment: Make the right match

Communication is key in hiring and onboarding, says Mia Perez.

April 26, 2022
Jennifer Plager
No Comments
Mia Perez

Recruiting and onboarding a new employee is similar to dating, Mia Perez says. Perhaps the most important commonality is to watch what you say.

“Communication is key in any relationship,” says Perez, chief strategy and people officer at Louisiana Federal Credit Union in La Place.

Perez outlined onboarding steps to take and pitfalls to avoid during the 2022 CUNA HR & Organizational Development Council Conference Monday in Orlando.

Key considerations in the onboarding—and dating—process:

Swipe right. Before applying for jobs, candidates need to decide whether to apply for a job. They’ll research the credit union, looking at the website and reviews on Glass Door and LinkedIn and scouring social media.

 “Your culture will be center stage,” Perez says. 

Match the profile photo. During the interview process, the candidate will want to make sure the job description matches what the hiring team says. 

“Top talent is also interviewing you,” she says. “What you’re promising and what you’re delivering must match.”

Marry me? Before extending an offer, Perez the candidate and the hiring team must have certain conversations. Take this time to ask about long-term goals and training and development expectations 

“There’s a criticality between what we’re saying and what we’re doing enterprise wide,” she says.

  Mia Perez

Mia Perez, chief strategy and people officer at Louisiana Federal Credit Union, leads a discussion on staff recruitment and onboarding.

Divorce is expensive. What happens when you hire a candidate and it doesn’t work? The average cost to hire an entry-level position is $4,400, Perez says, while the cost for an executive is $15,000.

Along with those costs are intangibles, including the reputational risk that comes with high turnover and other risks within the local community. 

“What does it say about leadership and stability if you’re not finding the talent that lines up with the organization?” Perez asks.

Nobody likes a sneaky link. Top talent can easily be recruited to other organizations if they’re not engaged, Perez says. Make sure your staff is engaged with the workplace, and be intentional about ensuring they want to stay with your credit union through training, development, and a strong relationship with the manager.

According to Gallup, it takes 20% more money to take an excellent employee away from a job if they feel their managers supports, engages, and buys into them.

Communication is key at every stage, Perez says.

“Let candidates know what is expected,” she says. “They want to know they have value, an opinion, and that it matters. It’s better to be up front with employees.”

KEYWORDS CUNA HROD Council onboarding recruitment

Post a comment to this article

Report Abusive Comment

Credit Union Magazine: Winter 2022

Winter 2022

Credit Union Magazine’s Winter 2022 issue highlights data-driven marketing, the board’s role in cybersecurity, elder abuse scams, credit unions’ auto lending advantage, and more.
Digital Edition •  Subscribe

Trending

  • CFPB issues CUNA-opposed proposal on credit card late fees

  • Auto lending report shows significant credit union member savings

  • 2023 Credit Union Hero of the Year voting open

Tweets by CUNA_News

Polls

Vote for the 2023 CU Hero of the Year

View Results
More

Champion for the Credit Union Movement

Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • Membership
  • Contact Us
  • Careers

Resources for

  • Credit Union Advocates
  • Leagues
  • Press
  • Providers

Our Affiliates

  • American Association of Credit Union Leagues (AACUL)
  • Credit Union Awareness
  • Credit Union House
  • CUNA Strategic Services
  • National Credit Union Foundation
GET CUNA UPDATES
© 2023 Credit Union National Association | ADA Compliance Notice & Legal
Email Us