The 2022 Co-op THINK Conference featured sessions on consumer preferences and behavior, cryptocurrency, payments, financial well-being, and more.
In this episode of the CUNA News Podcast, we share conversations Senior Editor Ron Jooss had with some of the speakers during the week-long event in Chicago.
CUNA President/CEO Jim Nussle and National Credit Union Foundation Executive Director Gigi Hyland share their perspectives on financial well-being for all.
Samantha Paxson, chief experience officer for Co-op Solutions, explains why credit unions need to reframe the value proposition they offer members.
Jeff Pascoe, vice president of digital services and payments at Vibe Credit Union in Novi, Michigan, shares how stacking easy wins can help credit unions compete with fintechs.
Sevan Yakinian, senior vice president, member services, for Credit Union of Southern California, explains that institution’s approach to cryptocurrency.
Author and behavioral economist Melina Palmer advises credit unions to create brain-friendly interactions with member.
Carrie Stapp, vice president and director of integrated marketing at Co-op Solutions, offers insights into consumers’ changing definition of trust.
Jean Chatzky, author and personal finance expert, discusses her takeaways from the conference.
In this episode:
1:00: Jim Nussle and Gigi Hyland
3:03: Samantha Paxson
6:18: Jeff Pascoe
9:02: Sevan Yakinian
12:13: Melina Palmer
16:31: Carrie Stapp
22:26: Jean Chatzky