Eltropy announced the acquisition of Video Banking leader POPi/o. The acquisition not only strengthens Eltropy’s industry-leading Digital Communications platform, but it also represents one of the fastest fintech expansions in the market.
Eltropy now empowers over 400 Credit Unions with the tools they need to meet their members where they are, whether in branch or online.
“During the pandemic, Credit Unions faced the twin challenges of finding new ways to connect with their members remotely while continuing to streamline in-branch services. By joining forces with POPi/o, we’re empowering Credit Unions to build robust virtual branch capabilities and serve members anytime, anywhere, in the channel of their choice,” said Ashish Garg, Co-Founder and CEO of Eltropy. “Our world-class Digital Communications platform helps Credit Unions deliver on the promise of digital transformation—improving online and in-branch experiences for members and allowing for more rapid expansion in new markets without the need for a physical presence.”
Reinforced by POPi/o’s Video Banking and contact center technology, Eltropy offers Credit Unions a single platform for automated, AI-driven Text messaging, Video Banking, and Secure Chat, as well as chatbots, co-browsing, live observe, and screen sharing capabilities, and eVerify, eNotary, eSign, and Video Check Deposit. This powerful digital communications platform enables Credit Unions with end-to-end virtual branch capabilities, helping them build connections and deliver on the personalized service members expect. Now, Credit Unions can use Eltropy to seamlessly connect their members with staff at any of their branches—from opening an account, to originating loans, or getting instant service.
“Eltropy and POPi/o joining forces creates a tremendous opportunity for the credit union industry, positioning credit unions to leverage this best of class digital communications platform to streamline the way they engage with and serve their members,” said Barb Lowman, President of Credit Union National Association (CUNA) Strategic Services. “This path forward not only positions credit unions to drive operating efficiencies and attract and retain profitable members, it improves the member experience and makes credit unions an even more attractive alternative to banks.”
With one quarter of Americans prepared to switch financial institutions if their digital needs are not met, Credit Unions can rely on Eltropy to help them deliver exceptional, personalized experiences that make members’ lives easier no matter where they are or what service they need. By combining the best Text and Video Banking capabilities, Credit Unions benefit across every department:
"Throughout my career, I have been focused on the consumer experience while creating enormous value to Financial Institutions,” said Gene Pranger, Founder and Chairman of POPi/o. “Through the merger of POPi/o's Video Banking and Eltropy's sophisticated Digital Communications Platform, we will be able to fulfill both objectives. Now your members will enjoy seamless communication that will help them find the financial answers and solutions they need while making you the most productive FI in the markets you serve. I would invite every Credit Union senior management team to learn more about this game-changing opportunity.”
To learn more about Eltropy’s acquisition of POPi/o, please visit: http://www.eltropy.com/popio.