LEVERAGE announced a new partnership with Active.Ai, an advanced artificial intelligence (AI) program that enhances communication methods for credit unions by providing a highly personalized conversational experience. LEVERAGE is the service corporation for the League of Southeastern Credit Unions & Affiliates.

Active.Ai gives members 24/7 access to an intelligent virtual assistant that has been specifically designed to anticipate needs and effectively answer questions associated with financial institutions. Active.Ai is unique in that it can be used for text communication in a chatbot format and verbal communication through a phone call.

“We are so excited to participate in this new partnership with Active.Ai, who is leading the industry with its superior technology for communicating more effectively,” stated Steve Willis, president of LEVERAGE. “This advanced platform is the only AI program specifically designed for financial institutions that gives both English and Spanish speakers the opportunity to utilize various communication methods to manage their funds with a credit union.” 

With this program, employees will have more time for human interactions and can be a valuable resource for smaller credit unions that may not have the capacity for a full-time customer service representative. With a 95 percent accuracy rating in addressing questions via voice, video, and messaging, Active.Ai is sure to be a reliable resource that your members can access at their convenience.

“We believe that leveraging the power of AI in conversational banking is the future for credit unions, said Ravi Sundararajan, COO of Gupshup. “The technology we bring to the table, makes virtual banking both seamless and effortless, irrespective of the channel the member chooses to access the platform from. Covering numerous services from virtual transactions, balance checks, and customer support and more, we are excited to partner with LEVERAGE to progressively transform member engagement.”