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Consumers have more payment options than ever—placing tremendous pressure on credit unions to meet increasing expectations. That makes payments strategies more important as well, according to Yvonne Stelpflug, senior vice president of Advisors Plus at PSCU.
In this interview with Senior Editor Ron Jooss, Stelpflug advises credit unions about payments strategies that meet the marketplace’s increasing and evolving demands. She believes it’s vital that payments are centralized and assigned to a leader who can champion the role of payments throughout the organization.
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