That’s how Virginia Victory, branch manager at Syracuse (N.Y.) Fire Department Federal Credit Union, describes her colleague Amanda Galloway.
Galloway, who has worked for the past four years as a member service representative, makes the credit union “a better place to work,” Victory says.
You could say Galloway is a people-person.
“I love meeting new people and establishing a friendship with our members, like in ‘Cheers’ (‘Where everybody knows your name...’),” she says.
“It makes each visit feel more like a family environment, which I believe is less stressful when handling transactions or issues with members’ accounts,” Galloway continues.
As she handles debit cards and transactions on the teller line, she has two goals in mind: “My top goal is making sure our members are helped in a timely fashion, while making sure they start, continue, or finish their day with a smile on their faces.”
But it’s not just the credit union’s members who are smiling. “I tend to make the girls laugh a lot at work. Every day brings something new to the table that can at times be stressful on us all. So I lend a hand and tell a joke or two. Laughter’s the best medicine, they say.”
Team members don’t need to wait until the weekend for “Saturday Night Live”—that’s what they have Galloway for.
“One of my hobbies is creating silly characters like you would find on “Saturday Night Live,” mostly because I’ve loved the show since I was a little girl and aspire to be a part of the cast one day.”
When she isn’t making people laugh, Galloway loves to bake. “For treats at work, I usually bring in cakes and brownies when it’s my turn to make something for our staff as a birthday treat.”
Galloway says she starts her workday “with a big cup of coffee, which is followed by a morning story about my bunny, Jaxon Bentley, who’s always up to something mischievous.”
Galloway’s positive attitude and love for her work shines in all she does.
“I ultimately came to work here because I enjoyed the atmosphere of the credit union,” says Galloway. “I wanted a position that would challenge me in different ways than I had been before.”