PHASE ONE: Executives from Australia, Canada, and the U.S. initiated the first “Build the Brand” workshop in 2012 to find innovative ways to convey the “CU difference.” (Photos courtesy of World Council)
A World Council of Credit Unions initiative is bringing together credit unions and technology experts around the world to build the global credit union brand.
The initiative, aptly named “Build the Brand,” aims to tell consumers that credit unions have the financial services they want.
It was developed over three years in three phases and produced a new education program geared to millennials called “weCU2.” Here’s how it came to be:
PHASE ONE: Message testing
The effort launched in 2012—with funds from Vancity Credit Union in Canada—at a workshop in which leaders compared credit union messaging from the U.S., Canada, and Australia.
World Council tested the various messages with consumers and found discrepancies between what credit union “believers” thought would resonate with today’s consumers and what actually did.
PHASE TWO: Strategy development
A year later, the most appealing consumer messages from phase one were brought back in phase two. Initiative participants used those messages to develop creative execution strategies.
The phase two recommendations for credit unions included:
Through workshops and a webinar, experts worldwide focused on millennials and exchanged best practices for reaching them through social media. That led to the final phase.
PHASE THREE: Introducing weCU2
Using the strategies learned from phase two, World Council introduced a new educational program—weCU2—in November. The program includes fresh digital approaches to help credit unions and millennials better understand one another.
Open to the global community, this digital educational hub features video interviews, case studies, SlideShare presentations, an interactive blog, and direct millennial feedback from around the world.
Through these channels, millennial and industry experts engage in honest, unscripted conversation to build stronger relationships with credit unions.
Stay connected with the weCU2 program on Twitter (@_weCU2) and join the conversation with the hashtag #weCU2. You can also get updates on the program’s blog at weCU2.org.