Michael Stremme, president/CEO, Kaiperm Diablo FCU, Walnut Creek, Calif.
Kaiperm Diablo FCU fosters service excellence by building on foundation it has developed with its sponsor, Stremme said. “Most recently, we’ve joined shared branching,” he said. “Instead of having to drive 30 miles to a branch, our members can visit virtually any branch in their communities. We’ve increased expectations.”