Dawn Newsome, vice president of business lending, San Antonio Citizens FCU, San Antonio, Fla.
“A woman came in very concerned about what she was spending on her car loan, so much so that she didn’t think there would be any money for her family for Christmas. We were able to restructure her loan to such a degree that she was able to put presents under the tree. That’s an example of what we’re able to do, and stories like savings someone’s Christmas are exactly why we do it,” she said. “That family is very aware of what a difference changing that loan was, and it’s not something any of us will forget.”