With a far-flung network of branches across the expanse of Alaska, Credit Union 1 in Anchorage, was capturing deposits remotely before remote deposit capture was cool.
Two-and-a-half years ago, the $924 million asset credit union upped the technological ante by launching a comprehensive ATM replacement project featuring Diebold image-enabled terminals paired with Bluepoint Solutions’ check capture capabilities.
The system integrates remote deposit capture points from Ketchikan to Nome—a span of more than 1,300 miles—supported by a single back-office cash letter system.
Credit Union 1’s more than 80,000 members have capitalized on their increased access to key financial services, increasing deposits by 68% between July 2013 and December 2014. In the past 12 months, the credit union has received more than 3,800 deposits totaling $1.4 million through its ATMs.
Branch traffic has declined slightly, but interactions through the call center, mobile and online banking, and ATMs have increased. As a sign of its commitment to all channels, Credit Union 1 unveiled a new mobile app and an enhanced, customizable online portal that includes budgeting tools, financial resources, and an attractive user interface.
“When we sought to add ATM deposit capture, our goal wasn’t necessarily to reduce branch and call center traffic, but to increase our arsenal of available options for members to interact with us,” says Rachel Langtry, senior vice president of administration and communications for Credit Union 1. “Our focus is on high-tech and high-touch as we meet our members wherever they want to do business, through any channel.”