MADISON, Wis. (12/29/14)--Registration is now open for the Credit Union National Association's World-Class Service Leadership Institute, which offers credit union leaders an opportunity to go behind the scenes of legendary The Ritz-Carlton service culture.
"Once again, the team has worked hard to ensure that this program is one of the most immersive experiences a credit union leader can have," said Angela Prestil, CUNA director of sales culture development.
The three-day institute, set for May 18-20 at the Ritz-Carlton in Phoenix, aims to provide credit union management with skills and strategies for redesigning their overall approach to service in ways that will fit the spirit of their credit unions.
"Our attendees not only learn how to bring their cultures to a top-tier level, but they see and experience those lessons being put into practice during every staff interaction. It's really eye-opening," said Meghann Dawson, CUNA director of learning events.