news.cuna.org/articles/106467-desert-schools-transforms-branch-with-diebold-services

Desert Schools transforms branch with Diebold services

June 23, 2015

PHOENIX (6/23/15)--Desert Schools FCU, Phoenix, is partnering with Diebold Inc. shape the technology in the credit union’s new branch in Gilbert, Ariz.

Diebold is a CUNA Strategic Services strategic alliance provider.

Diebold's Advisory Services team worked with the credit union to modify processes, customize training for branch staff and implement innovative branch automation technology that would meet its branch transformation goals.

The new branch will house Diebold 9900 assisted self-service in-lobby tellers, Diebold's branch automation platform, which is designed to migrate transactions to the self-service channel. This technology allows members to perform more complex transactions with the assistance of a teller and routine transactions at the self-service channel.

"Diebold's expert advisory services team was able to help us provide our membership with alternatives to perform their transactions," said Lori Sevensky Desert Schools FCU senior vice president, retail sales. “With self- and assisted- service options, our members are now able to perform their transactions in the method that is most preferred by them. The addition of in-lobby self-service technology will free up our tellers to build more meaningful relationships with our members."

Raja Bose, Diebold vice president, branch transformation and advisory services, added: "Our team was able to help Desert Schools navigate through its people, process and technology strategies to make its new branch more efficient and member-focused."