news.cuna.org/articles/107530-mobile-check-deposits-strong-malauzai-report

Mobile check deposits strong: Malauzai report

September 14, 2015

AUSTIN, Texas (9/14/15)--A recent report from mobile and Internet banking firm Malauzai Software has uncovered a number of trends in the mobile banking space, including the fact that mobile check deposit usage continues to flourish.

Looking at data from more than 290 credit unions and other financial institutions and 325,000 active mobile banking users, Malauzai found that financial institutions have 25% more active mobile depositors than a year ago, with the average deposit hovering near $500.


Further, the frequency with which users are using mobile banking continues to grow as well. Active mobile-banking users log in 17.5 times per month, and if a quick-balance feature is available to them, they log in 31 times per month, or every day.

As far as what users do once they log in, the majority simply check balances, the report found.

Additionally:

  • 21.1% check full transaction history;
     
  • 19.6% make an internal transfer;
     
  • 13.3% look at cleared checks and deposit images; and
     
  • 8.4% make mobile deposits.

Mobile person-to-person (P2P) payments have started gaining popularity as the product’s availability has increased, the report found. The average P2P payment sits at $312, and iOS users typically send money 65% more than Android users.

Other findings:

  • A consumer who turns a debit card on and off does so five times per month;
     
  • A consumer who uses branch locator services does so once per month;
     
  • Checking history and making deposits are each used roughly three times per month; and
     
  • Mobile photo bill pay is employed slightly more than two times per month.