Scenes from the CUNA Tech/OpSS Council Conference

More than 600 CU professionals, including 107 first-time attendees, gather in Orlando.

September 28, 2015


Several hundred credit union technology and operations professionals gathered in Orlando Sunday for the start of the CUNA Technology/Operations, Sales and Service (Tech/OpSS) Council Conference.

Here are some of the highlights.

J.R. Cunningham

“Being a security professional can be a very lonely role—you can feel very isolated,” says J.R. Cunningham, director of CISO programs for Optiv Security, who led a seven-hour Security Summit Sunday that featured wide-ranging discussions on a variety of topics.

“When you get them in a roomful of their peers and start peeling back the onion, they find other people are dealing with the same issues and challenges,” Cunningham adds.

“When you find that comfort zone, then you can get to the meat of the conversation.”

David Rohn

David Rohn, CUNA Councils vice president, commends the record turnout of 107 first-team attendees to the CUNA Tech/OpSS Council Conference.


The CUNA Tech/OpSS Council Conference boasts a record attendance of more than 600 credit union professionals, says Belinda Caillouet, CUNA Technology Council chair and chief operations and information officer at Spokane (Wash.) Teachers Credit Union.


The CUNA Tech/OpSS Council Conference features 86 vendors that support the breadth and depth of programming for attendees, says Steve Langley, CUNA Operations, Sales & Service Council chair and vice president of member services/chief retail officer at Schools Financial CU, Sacramento, Calif.

Steve Langley

“Make connections,” Steve Langley, chair of CUNA’s Operations, Sales & Service Council and chief retail officer at Schools Financial CU, advises first-time attendees. “We’re all here for the same reason. No one here is not going to talk to you.”

Jerry Austin

Jerry Austin, Harland Clarke’s executive director, introduces keynote speaker John Foley at Sunday’s general session. Harland Clarke sponsored the former Blue Angels pilot’s presentation, “High Performance Climb.”

John Foley

When seeking to inspire staff and build camaraderie, aim for the heart, not the head, former Blue Angels pilot John Foley says.

“More important than the process is the mindset. People often want to know the how. But the ‘why’ is the most important question.”

Although Foley was an elite jet pilot, flying wasn’t his most important job. Instead, “it was to inspire greatness.”

He says leaders should be innovators, and that by being generous and grateful “you’ll see the opportunities out there that no one else sees.”

Building trust among staff also is crucial. “If you increase trust, execution will follow.”

Foley autographs

 Former Blue Angels pilot John Foley autographs copies of his “Breaking Belief Barriers” training bundle for CUNA Tech/OpSS Council Conference attendees.