news.cuna.org/articles/108099-fair-lending-consumer-complaint-webinar-set-for-oct-29

Fair lending, consumer complaint webinar set for Oct. 29

October 20, 2015

ALEXANDRIA, Va. (10/20/15)--Consumer complaints and fair lending oversight are the topics covered in the National Credit Union Administration’s just-announced webinar, scheduled for Oct. 29, beginning at 3 p.m. (ET).

Registration is now open for the free webinar, which is scheduled to last 90 minutes.

Gail Laster, director of the NCUA’s Office of Consumer Protection, along with staff from the agency’s Division of Consumer Affairs and the Division of Consumer Compliance Policy will conduct the webinar.

Topics will include:

  • Improvements to NCUA’s Consumer Assistance Center complaint handling process;
     
  • Effective credit union fair lending oversight practices; and
     
  • Standards for finding practices to be unfair, deceptive or abusive.

The NCUA also has webinars on data mining and flood insurance scheduled for Wednesday and Thursday, respectively.