Combine Technology With All Training

'Technology has become a natural part of what we do.'

December 18, 2015

Cammy Bean closed her presentation on hot e-learning trends at CUNA’s Experience Learning Live! (ELL) in Las Vegas by proposing what she deems a “radical” idea for training and development terminology:

“What if we lose the ‘e’ in e-learning?” Bean posed. “Technology has become a natural part of what we do. I think we should just call ourselves learning professionals, and think about using technology in smart ways to support people on their career journey.”

Judging by Bean’s presentation—and feedback from the approximately 150 attendees, an ELL record—credit unions have embraced that philosophy by conducting live video training, creating secret Facebook groups for staff to build enthusiasm for new initiatives, conducting live polling during training sessions, and more.

Bean identified many trends, including these seven:

1. Searchable and discoverable video, whether housed on your Intranet or the Web. Tag your classes so they’re easy to locate, and provide employees iPad workstations or terminals that operate behind your firewall.

2. Responsive design, which facilitates training on multiple devices. The scroll bar used to be a dirty word, but swipe-based software has become the norm.

3. Resurgence of video. Mobile phones and real subject matter experts can create a low-cost training video of equal or greater impact than the expensive, slickly produced videos of the 1990s.

4. Microlearning. Deliver content in small slices, because the novice learner doesn’t want to know everything—and spaced repetition is more effective than a knowledge dump. Host a series of “how to” videos instead of creating a 90-minute course, or present “three things you need to know” with a link to the in-depth guide.

5. Interactivity. Use small-group role play to test staff’s ability to respond to realistic, on-the-job scenarios.

6. Accountability. Develop checkpoints throughout a training regimen to ensure the employee and manager can track progress and knowledge retention.

7. No more ‘one-and-dones.’ Instead of hosting single training events, communicate sustained messages through many channels over a period of time.

Think about the effectiveness of the repetitive television public service announcements of the 1970s and 1980s—the Native American crying about pollution, or eggs frying in a pan to symbolize drugs’ effect on your brain.