Unleash Brilliance

Habits will define the future of your CU.

April 12, 2016

Many think it’s a leader’s job to motivate employees. That’s not the case, according to Simon Bailey, leadership imaginer and former Disney employee.

“The job of a leader is to invite a person on a journey to discover themselves,” Bailey said during the opening keynote address at the CUNA Human Resources & Organizational Development Council Conference Monday. “When a leader understands their responsibility is to come alongside a person and understand what it is they carry inside them, the organization is inviting them to discover who they’re meant to be.”

Successful employees thrive in atmospheres that celebrate brilliance and potential, he said. To open up your credit union to brilliance, encourage staff to:

  • See things differently. Create an experience for your customers. It’s doing the little things right every day that will make a difference. “Create a moment,” Bailey said.
  • Harness their potential. It’s not HR’s responsibility to hold employees’ hand and plan their careers. Employees are hired into a role, but it’s up to them to create.
  • Ignite a fresh vision. Think about how you can take the next step in your journey and how you can add value to the organization.
  • Fuel their minds. Continue to learn. At Pixar, employees are required to take four hours of training and development per week. That’s why you’ll find an accountant taking an art class, Bailey said.
  • Take the wheel. Organizations need to allow employees to have a “side hustle.” Not only does this allow employees to pursue a passion, it opens up the organization to a better understanding of what’s going on in the world and could lead to new ideas.
  • Restart their engine. Hold people accountable for taking the organization to the next level. Look at your industry through a fresh set of eyes and find ways to improve products and services.

“The secret to sustaining brilliance in an organization is hidden in the daily routine,” Bailey said. “We don’t decide the future. We decide our habits and our habits decide the future.”

To unleash your potential, Bailey suggested asking three questions:

  1. What would I do if I know I couldn’t fail?
  2. What would I do if no one paid me to do it?
  3. What makes me come alive?