December 2016
news.cuna.org/articles/111396-this-month-in-credit-union-magazine
Credit Union Magazine - December 2016

This Month in Credit Union Magazine

Read about digital wallets, contact center tech, and fintech trends.

November 27, 2016

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The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations. Members expect service through more digital channels. You can find today’s contact center reps interacting with members via email, chat sessions, video, and even text messages

The State of Digital Wallets
Digital wallets remain a strategic imperative for CUs because they stand to drive disruption in consumers’ card choices. They also will redefine member interactions with their financial providers—for good or bad.

Leverage Fintech Innovation
While financial technology (fintech) startups might seem like a threat to CUs, ignoring these companies could lead to lost opportunities. Many CU leaders are now considering whether partnering with a fintech company is the best option when deciding on new products and services.


LEADING EDGE
Highlights from the CUNA Technology Council and CUNA Operations, Sales & Service Council Conferences.

PRESIDENT’S PERSPECTIVE
It has been another successful year for CUs in the advocacy arena, but much work remains.

TRENDLINES
’Tis the season for credit cards.

ADVANCING THE VISION
League leaders offer advice on creating an effective, focused advocacy plan.

COMPLIANCE MATTERS
NCUA letter highlights revised interest rate risk approach.

FINCEN ISSUES CYBERCRIME GUIDANCE
CUs can play an important role in safeguarding consumers and others from cyber events.


TWENTYFOUR/SEVEN
CU designs newest branch for members and the community.

TOOLS OF THE TRADE
Smartphone banking targets better user experiences, consistency.

CREDIT UNIONS FOR KIDS
Campaign will award a total of $100,000 to five Children’s Miracle Network Hospitals.


BRANCHING OUT
Three trends that will affect the financial services industry.

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