Hurricanes Harvey, Irma Prompt Collaborative Hotlines for Credit Union Members
For Release on September 8, 2017:
WASHINGTON, D.C., RANCHO CUCAMONGA, Calif., and ST. PETERSBURG, Fla. – Credit Union National Association (CUNA), CO-OP Financial Services and PSCU have collaborated on a system-wide disaster response for the credit union movement. Special toll-free numbers dedicated to helping credit union members with access and branch information as they may be displaced or their institution unavailable due to Hurricanes Harvey and Irma are now available.
The special toll-free numbers are available in both English and Spanish:
- (866) 564-3519
- (844) 897-2060 (with service options for hearing impaired)
“These unprecedented natural disasters call for a unified response from organizations that service credit unions – whose mandate is always ‘people helping people,’” said Jim Nussle (CUNA), Todd Clark (CO-OP) and Chuck Fagan (PSCU), President/CEO of their respective organizations, in a combined statement.
“CO-OP and PSCU are both CUSOs, but even as competitors, the cooperatives are built and owned by credit unions and truly exist to serve credit unions. The two companies are rallying to support our industry because that's what it means to be a CUSO,” the statement continued.
“We have all been proactively contacting clients and member institutions in the impacted areas to assess needs and determine where we can contribute. More than that, though, CUNA, CO-OP and PSCU will be working together in the long-term to help credit unions smoothly connect with their members, and members connect with their credit unions, in time of greatest need.”
Since the onslaught of Hurricane Harvey, all three organizations are also working closely with the Cornerstone Credit Union League and directly with clients in the area.
“Over the past 10 days, we at Cornerstone CUL have been overwhelmed by the outpouring of support from our system partners,” said Caroline Willard, President/CEO of Cornerstone CUL. “The toll-free hotlines will be a tremendous resource for impacted members in the Gulf Coast. Even better, it adds to the disaster recovery capabilities for the movement moving forward. We are so grateful to CUNA, CO-OP and PSCU for their collaboration.”
CUNA, CO-OP and PSCU have all announced donations to the CUAid relief effort, which can be made at www.cuaid.coop.
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America's credit unions, which are owned by 110 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit www.cuna.org.
About CO-OP Financial Services
CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement – serving more credit unions than any other provider and 60 million end-members. CO-OP’s ecosystem of payments and engagement solutions help credit unions consistently deliver seamless, personalized multi-channel offerings in a secure environment. For more information, visit www.co-opfs.org.
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU’s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit www.pscu.com.
Bill Prichard, APR
CO-OP Financial Services
800.782.9042, ext. 3450