This month in Credit Union Magazine
Some families have a tradition of leadership at credit unions.
Chatbots, Robo Advisers, & AI
One need not look far to find a groundswell of interest in artificial intelligence (AI) and the technologies it powers. It’s incumbent on credit unions to keep tabs on these solutions, which promise to enhance the member experience, improve sales, and lower costs.
Working at a credit union is a tradition in many families, and that commitment to serving members through the generations breeds a special appreciation of credit union philosophy and the movement as a whole.
When approached strategically, mergers with like-minded credit unions and the acquisition of bank branches and other assets enable financial cooperatives to better serve consumers—particularly those who live in underserved communities.
Never underestimate the power of commitment to creating hope about the future.
We’re taking big steps to help small credit unions.
ADVANCING THE VISION
Giveback projects at national political conventions leave lasting reminders.
How massive is credit unions’ impact on members and the U.S. economy? Try $192 billion a year.
CUNA Emerging Leader Award winner Rachel Guyselman of Tongass Federal Credit Union thrives on challenges.
CFPB’s recent mortgage servicing rules include communications directives.
WHEN DOES THE SMALL-DOLLAR RULE APPLY?
Be mindful of CFPB’s compliance requirements for short-term lending.
TWENTYFOUR / SEVEN
Generational researcher Jason Dorsey offers tips on gaining millennials’ trust.
TOOLS OF THE TRADE
Video capabilities open a world of possibility for mobile banking apps.
CREDIT UNIONS FOR KIDS
Children of employees and members benefit from Children’s Miracle Network Hospitals.
Test your credit union knowledge with this satirical crossword puzzle.