Making the member journey a top priority can reduce “tides of tension” among multiple functional areas, one speaker told CUNA HR & Organizational Development Council Conference speakers Wednesday in Fort Lauderdale.
Following are scenes from Tuesday and Wednesday at the conference.
Michelle Grabicki of Numerica CU explains how onboarding new employees shows them they’re a valuable part of the organization.
The performance review is the one of the most feared activities in the workplace, says Jeffrey Russell of Russell Consulting Inc.
Collaboration leads to greater employee engagement and achievement, and introduces new points of view, says Pamela Green of Pamela J. Green Solutions & HRCCI.
Credit unions need to have a plan in place for when a key executive leaves, says Scott Albraccio, CUNA Mutual Group.
Making the member journey a top priority can reduce “tides of tension” among multiple functional areas, says Rhonda Sheets, Support EXP.
Credit unions provide $10.8 billion in direct and indirect benefits to consumers vs. other financial institutions due to lower rates on loans, higher rates on deposits, and fewer and lower fees, says CUNA Economist Mike Schenk.
“If you can’t create an emotional connection with members, you’re going to lose them,” says author Patrick Henry.