Disaster recovery: 14 lessons from the natural disasters of 2017
What do last year's hurricanes, wildfires, and earthquakes teach us about disaster response going forward?
2017 was a year of massive disasters.
It's important to take a step back and learn from these events, says Scott Teel, vice president of organizational development for Agility Recovery Solutions, a CUNA Strategic Services alliance provider.
Teel offers takeaways from five devastating natural disasters last year.
- Where it rains, it can flood. Know your local flood zones and possible threats.
- Pay attention to your insurance coverage, specifically around exclusions, limitations, and options for “Extra Expense” coverage.
- Prepare for transportation network disruptions.
- Remember that fixed-in-place assets for recovery, such as generators, can be affected by the same event and be rendered useless.
Mexico City earthquake
- Even dense, urban areas, can be without utilities and critical supplies for weeks, if not months.
- The cascading effects of large-scale regional disasters can cause severe shortages in office space and lodging.
- Have multiple redundant critical service providers, particularly for cash deliveries, fuel drops, and Internet connectivity.
- Set up accounts and nurture relationships ahead of time in diverse regions for services and assets you will need during recovery. You can’t rely only on local vendors/suppliers.
- Vet your own supply chain network resilience to major regional events and ensure you understand your service level agreement from third-party vendors, particularly during situations of massive demand.
- Plan ahead for long-term loss of your primary utilities and critical service providers.
- Understand the potential impacts of primary threats to your workforce and make plans to supplement or replace staff during large-scale events.
- Know your options for relocating personnel, forwarding telephones, and obtaining replacement equipment.
- Have access to petty cash for emergency supplies.
- Be sure multiple people have remote access to your website in order to make updates to your homepage in real time.