news.cuna.org/articles/114953-award-winners-recognized-at-cuna-tech-and-ops-member-exp-council-conferences
Award winners recognized at CUNA Tech and Ops. & Member Exp. Council Conferences

Award winners recognized at CUNA Tech and Ops. & Member Exp. Council Conferences 

Both the CUNA Technology Council and CUNA Operations & Member Experience Council presented awards.

September 25, 2018

Both the CUNA Technology Council and CUNA Operations & Member Experience Council presented awards recognizing credit union professionals that demonstrate exceptional performance in their respective fields at this year’s CUNA Technology Council and CUNA Operations & Member Experience Council Conferences. 

The Excellence in Technology Awards recognize credit union technology professionals who have shown outstanding commitment and innovation in their field. This year’s winners included:

 

  • Slide 01

    CUNA Technology Council Award Winners: Front from left: Jeff Staw, Dustin Montoya, Stewart Holbrook, Hannah Rhodes, and Adam Dzyacky. Back from left: Brian Killingsworth, Ed Langel, Jigar Khatri, Vishal Patel, Kelli Bartczyszyn, and Josh Teegarden.

  • Slide 02

    CUNA Operations & Member Experience Award winners: Front row, from left: Kathleen Johnson, Julie Linch, Wendie Ellis, and Terri Baker. Back row, from left: Matt Beaulieu, Denny McDowell, Angelito "JoJo" Cristobal, Steve Langley, and John Perrault.

  • Slide 03

    CUNA Technology Council Top Community Contributor Award winner: Richard Borden, vice president, IT/ISO, Blackhawk Community CU, Janesville, Wis.

  • Slide 04

    CUNA Operations & Member Experience Council Top Community Contributor Award winner: Jason Ford, CCUE, chief operating officer, Harvester FCU, Indianapolis.

  • Slide 05

    Vendor Speed Rounds winner, From left, Mike Mares, sales director and Jed Taylor, president, POPio Mobile Video Cloud, Sandy, Utah.

 

  • Best of Show: BCU, Vernon Hills, Ill., for its “Automation in Action” entry (assets of more than $500 million);
  • Point Breeze CU, Hunt Valley, Md., for its “Web Isolation” entry (assets more than $500 million);
  • Alliant CU, Chicago, for its Consumer Lending Platform entry (assets more $500 million);
  • Open Technology Solutions (OTS), Centennial, Colo., in collaboration with Bellco CU, Bethpage FCU, State Employees CU of Maryland and Shared Service Solutions (S3) for their “Migration Tools and Process” entry (assets more than $500 million); and
  • OCCU in Eugene, Ore., for its “CIO Dashboard in ServiceNow” entry (assets more than $500 million).

The Excellence in Operations & Member Experience Awards are likewise awarded to professionals who have facilitated unique, innovative, or otherwise outstanding approaches to member service at their credit unions. This year’s winners included: 

  • Best of Show: Schools Financial CU, Sacramento, Calif., for its “Collaboration + Phenomenal Employees = Awesome Member Experience” entry (assets more that $500 million) in the Sales and Service Management category;
  • OCCU in Eugene, Ore., for the Branch Design category with its “Wilsonville Service Center” entry (assets more than $500 million);
  • Baton Rouge (La.) Telco FCU, won in the Contact Center/E-Support Operations category for its “Redefining the Traditional Call Center” entry (assets $150 million to $500 million);
  • Delta Community CU, Atlanta, Contact Center/E-Support Operations category for its “Delta Community's Member Care Center” entry (assets more than $500 million);
  • Directions CU in Toledo, Ohio, won in the Miscellaneous category for their “SEAL Teams” entry (assets more than $500 million); and
  • Service CU in Portsmouth, NH, won in the Sales and Service Management category for its “Communication Equals Success” entry (assets more than $500 million).

The Professional of the Year Award recognizes the individual who exemplifies excellence in all aspects of operations and member experience. This year’s winner is Wendie Ellis, assistant vice president, branchand loan operations, Numerica CU, Spokane Valley, Wash. 

The Rising Star Award recognizes and honors an emerging operations and member experience professional in the credit union industry. This year’s winner is Kathleen Johnson, sales operations specialist, Delta Community CU, Atlanta. 

The Top Community Contributor Awards recognize the value and expertise shared with peers through collaboration within Councils Community. This year’s winners include: 

  • CUNA Technology Council winner: Richard Borden, vice president, IT/ISO, Blackhawk Community CU, Janesville, Wis.;
  • CUNA Operations & Member Experience Council winner: Jason Ford, chief operating officer, Harvester FCU, Indianapolis.

Vendor Speed Rounds provided fast-paced, high-impact opportunities for exhibiting vendors to showcase and demonstrate their products and services to conference attendees. This year’s Best of Show went to POPio’s Mobile Video Cloud.