news.cuna.org/articles/115436-making-the-interpersonal-connection
Making the interpersonal connection

Making the interpersonal connection

Coaching and team development boost the member experience.

January 24, 2019

Chief financial officers (CFOs) will move beyond the balance sheet and become more organizationally focused.

Likewise, chief operating officers (COOs) must become well-versed in most areas of the credit union, and improve their understanding of how products and services interact with all areas of the organization.

This week, we look at what the future holds for CFOs and COOs, and find:

  • CFOs must be ready to manage industry change with more business intelligence and a clear understanding of the member experience.
  • COOs will approach their day-to-day role with a much more holistic attitude as opposed to making decisions in a silo.

Bill Merrick

Bill Merrick

We also examine the concept of “practical paranoia” and examine some of this year’s top regulatory issues.

Want more? See what other credit union leaders are saying:

How will your focus shift in the next decade? Join the conversation.

BILL MERRICK is a deputy editor for Credit Union National Association. Contact him at 608-231-4076.