Tom Secor & James Abegglen
Tom Secor (left) and James Abegglen

PODCAST: A better member experience

QRL Financial Services eases the demands of the mortgage process.

February 13, 2020

As a nationwide provider of residential mortgage lending services, QRL Financial Services has made a steadfast commitment to help credit unions achieve more profitable mortgage operations while delivering an exceptional experience for their borrowers.

The company’s suite of offerings includes mortgage fulfillment services, retail lending, wholesale lending, correspondent lending, and sub-servicing.

In this podcast, QRL Financial Services Vice President of Business Development Tom Secor and Vice President Sales Manager James Abegglen describe how their company partners with hundreds of credit unions to ease the increasing demands that technology, compliance, and personnel place on the mortgage process. Credit unions can maintain control of the front end of the mortgage process, ensuring member engagement online or in person.

You can listen and subscribe to the CUNA News Podcast in Apple’s iTunes Store, Spotify, Google Play, and Stitcher Radio.

This podcast is sponsored by QRL Financial Services.

In this episode:

1:30: About Tom and James

3:24: How QRL helps credit unions

5:54: The biggest challenge credit unions face with mortgages

8:13: How technology affects the mortgage market

9:19: Importance of the digital experience for borrowers

10:31: The mortgage market’s evolution

12:09: New products in the mortgage space

14:23: The future of the mortgage market