CUNA Strategic Services announces Illuma Labs as newest alliance providing authentication for credit unions

June 3, 2020

June 3, 2020
Washington, DC

Lauren Williams        
CUNA Communications        

Tracy Travis
CUNA Marketing

Illuma Labs, the provider of real-time voice authentication and fraud prevention solution Illuma Shield, has been chosen as the newest CUNA Strategic Services (CSS) alliance provider. This collaboration will present Illuma Shield to credit unions across the US, empowering their contact centers to streamline the member authentication process and raise the bar against fraudsters and social engineers. The result is an enhanced member experience, higher security and improved operational efficiency.

"We're excited to bring Illuma Labs on board as our newest strategic alliance provider," said Jim Nussle, CUNA President/CEO. "Credit unions will benefit from Illuma Labs' voice authentication and fraud prevention solution which provides credit unions a way to evolve their security measures and improve their member experience."

The growing problem of identity theft has an expensive impact on credit unions and their members. Illuma Shield helps credit unions and their members remain connected in a safe, secure and effortless manner.

“We are honored to be selected as the preferred voice authentication solution partner by CSS as we focus our product offerings on enhancing security and member experience for the credit union industry,” said Milind Borkar, Founder & CEO of Illuma Labs. “We are strong proponents of the credit union movement and the personalized member experience credit unions strive to deliver every day. We are excited to help further that experience in contact center engagements.”

The alliance is an outcome of Illuma Labs winning ‘Best of Show’ at VentureTech, an annual event for capital-seeking fintechs across the U.S. to showcase their company for investment capital from the credit union industry. The event recognizes rising fintechs whose products and services can give credit unions a competitive edge in the financial services marketplace.

For more information visit Illuma Labs’ CSS page.


About CUNA Strategic Services:

CUNA Strategic Services develops strategic alliance relationships to offer quality products and services to your credit union that contribute to your bottom line, add to your peace of mind, and enhance your relationships. The company is jointly owned by Credit Union National Association and the state leagues. For more information, visit

About CUNA:           
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 115 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit To find your nearest credit union, visit

About Illuma Labs:

Illuma Labs delivers real-time voice authentication and fraud prevention solutions for credit unions. The flagship product, Illuma Shield, replaces traditional knowledge based authentication practices with an effortless and secure voice biometric solution. The net result is enhanced member experience, higher security, and improved operational efficiency. For more information, visit