PODCAST: Business continuity best practices
The pandemic changed how credit unions plan for the unexpected.
Until recently, business continuity plans focused primarily on natural disasters and cyber events.
That changed quickly with the onset of the coronavirus outbreak and protests over the murder of George Floyd, which require credit unions to address a host of new issues, business continuity experts say.
This episode of the CUNA News Podcast features a conversation with two business continuity experts from Quantivate: Andrea Tolentino, principal solutions architect, and Linda Carlson, solutions consultant.
Plus, Brad Brown, vice president of enterprise risk management and security officer for $182 million asset Service One Credit Union in Bowling Green, Ky., explains the credit union’s collaborative approach to business continuity, how its business continuity efforts shifted during the pandemic, best practices, and more.
In this episode
1:30: The components of effective business continuity
2:22: The evolution of business continuity
5:35: The pandemic and business continuity
7:50: Where credit unions fall short
10:30: How to make business continuity part of your culture
13:02: Reopening lobbies
14:04: A collaborative approach
14:47: Service One’s pandemic response
17:18: What worked and what didn’t
18:52: The role of technology
19:36: Best practices