Business continuity best practices

PODCAST: Business continuity best practices

The pandemic changed how credit unions plan for the unexpected.

July 15, 2020

Until recently, business continuity plans focused primarily on natural disasters and cyber events.

That changed quickly with the onset of the coronavirus outbreak and protests over the murder of George Floyd, which require credit unions to address a host of new issues, business continuity experts say.

This episode of the CUNA News Podcast features a conversation with two business continuity experts from Quantivate: Andrea Tolentino, principal solutions architect, and Linda Carlson, solutions consultant.


Quantivate is the technology provider for the Credit Union Compliance Management System and the provider of several modules that integrate with the platform, including a business continuity module.

Plus, Brad Brown, vice president of enterprise risk management and security officer for $182 million asset Service One Credit Union in Bowling Green, Ky., explains the credit union’s collaborative approach to business continuity, how its business continuity efforts shifted during the pandemic, best practices, and more.

You can listen and subscribe to the CUNA News Podcast in Apple’s iTunes Store, Spotify, Google Play, and Stitcher Radio.

In this episode

1:30: The components of effective business continuity

2:22: The evolution of business continuity

5:35: The pandemic and business continuity

7:50: Where credit unions fall short

10:30: How to make business continuity part of your culture

13:02: Reopening lobbies

14:04: A collaborative approach

14:47: Service One’s pandemic response

17:18: What worked and what didn’t

18:52: The role of technology

19:36: Best practices