‘Speed Rounds’ highlight industry innovation
12 back-to-back technology demos feature top solutions.
Solution providers demonstrated the industry’s latest technology offerings during a “Speed Rounds” session at the 2020 CUNA Operations & Member Experience Council and CUNA Technology Council Virtual Conference.
The 12 back-to-back, five-minute presentations featured the latest in artificial intelligence, smart bots, biometrics, and more.
Attendees selected the winner by voting with their phones.
Following are the 12 presenters.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and Glia’s John Hernandez.
Glia
The lack of physical member interactions is as much an opportunity as a challenge, says John Hernandez, senior vice president of marketing for Glia. The company takes a digital approach to member service using cobrowsing-enabled chat and voice through video banking.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and 3SI’s Kevin Mullins.
3SI Security Systems
SafeResource® provides automated operational, safety, health, and procedural checks of branch networks, says Kevin Mullins, vice president of emerging markets, for 3SI Security Systems.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and Illuma Labs’ Milind Borkar.
Illuma Labs
Voice authentication and fraud prevention can help eliminate friction, improve efficiency, and enhance security in the call center, says Milind Borkar, founder/CEO of Illuma Labs.
Erin Wilson, Zipwhip.
Zipwhip
Business-to-business texting enables credit unions to communicate important COVID-related information, speed the loan process, fund more loans, and improve asset quality, says Erin Wilson, senior account executive for Zipwhip.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and Atando Technologies’ Matt Kinney.
Atando
Atando Technologies leverages an omnichannel platform and artificial intelligence to improve member engagement, says Matt Kinney, founder/CEO.
Natasha Pinto and Brit Barker, Origence.
Origence
Origence POS allows consumers to apply for loans and membership in one end-to-end experience, says Brit Barker, vice president, enterprise solutions, at Origence.
Marcus Bales, Access Softek.
Access Softek
Biometric authentication improves security, the member experience, and call productivity says Marcus Bales, sales engineer for Access Softek.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and Fiserv’s Cheryl Harris.
Fiserv
Artificial intelligence-based tools deliver actionable insights that allow members to improve their financial well-being, says Cheryl Harris, national sale director for Fiserv’s digital banking group.
A screen on the Ondot Card App.
Ondot
The Ondot Card App™ allows consumers to manage their cards and understand their spending from their phones, says Randy Piatt, senior director of product solutions.
Tandem’s Leticia Saiid demonstrates the company’s business continuity application.
Tandem
Tandem’s business continuity application streamlines program maintenance and conducts business impact analyses, says Leticia Saiid, chief of staff.
Fiserv’s Matt Jasper.
Fiserv
Fiserv’s Bill Discovery uses automation and intelligence to create a seamless bill pay experience for members, says Matt Jasper, senior solutions consultant.
Avtex Solutions
AI-driven “smart bots” provide hyperpersonalized interactions with members, says Alfredo Rizzo, vice president, solutions architects, for Avtex Solutions.
►Visit CUNA News for more conference coverage and view event highlights on Twitter via the #OMETechVirtual hashtag. Learn more about the CUNA Councils, a member-led professional society for credit union executives, at cunacouncils.org.