Jayne Hitman and Paul Robert

PODCAST: The right stuff

Finding positions that employees are best suited for is a key driver of culture.

October 9, 2020

From the bottom to the top of an organization, getting the right people for the right job is critical. It’s also much more difficult than it seems at first glance.

In this podcast, our latest in a series focusing on service culture, we explore how putting people in the right position should be a deliberate strategy that shapes an organization’s culture.

Jayne Hitman, national program manager for Creating Member Loyalty (CML), a development strategy program from CUNA focused on increasing employee engagement and the member experience, says high performers bring their best every day, and they need to work with other high performers.


At the same time, passion and teamwork also drive culture, adds Paul Robert, CEO of FI Strategies, a strategic partner of CML. Organizations should invest in people who can influence others in a positive way.

As Hitman says in this podcast: “When culture is done right, employees want to be in the right seat and they want to contribute.”

You can listen and subscribe to the CUNA News Podcast in Apple’s iTunes Store, Spotify, Google Play, and Stitcher Radio.

In this episode:

1:43: How attracting the right people is the first step towards investing towards them

7:30: The meaning of “culture” and “environment,” and why they are important

12:40: Why the team concept is so important

16:32: How managers and supervisors can retain good employees

23:04: How to keep good employees engaged

26:55: If Jayne and Paul were CEOs, the one thing they would do to retain employees