PODCAST: How to protect members from identity fraud

Fiserv’s Patti Reid examines the risks of account takeover and offers best practices to address this threat.

October 14, 2022

As technology’s role in consumers’ lives continues to grow, fraudsters have more ways to attack. When they do so, members are put at risk as identity fraud is the fastest growing type of financial crime, according to Fiserv Vice President of Product Patti Reid.

With that in mind, Reid says credit unions must stay up to date with the latest fraud attacks, develop a layered approach to combat fraud, and educate members on how to protect themselves.

In this episode of the CUNA News Podcast, sponsored by Fiserv, Reid walks listeners through the threat of identity fraud, the impact of fraud on consumers, best practices in reducing account takeover, and how credit unions can protect their members.

You can listen to the CUNA News Podcast in Apple’s iTunes StoreGoogle PodcastsSpotify, and Stitcher Radio.

In this episode:

1:47: An introduction to Patti Reid

2:24: Increasing fraud attacks

3:57: Identity fraud vs. account takeover

6:28: Consumer impact

8:20: How credit unions can protect members

9:39: How members can protect themselves

10:38: The importance of member education

12:23: Gaps in consumer education

13:51: Fiserv’s connected intelligence platform

14:30: Building a 360-degree view of members