Helen Mickel
Credit Union Magazine Deputy Editor Bill Merrick (left) talks with Tongass Federal Credit Union President/CEO Helen Mickel at CUNA GAC in Washington, D.C. (Photo by

Conference conversations: Serving remote members

Microsites enable members’ financial well-being, says Helen Mickel.

February 28, 2023



Tongass Federal Credit Union in Ketchikan, Alaska, is reaching out to remote communities despite there being no roads connecting many of the small towns and villages in the southeast area of the state.

Microsites are the preferred delivery method for the $135 million asset credit union’s services, says President/CEO Helen Mickel. She tells Deputy Editor Bill Merrick how Tongass Federal reaches out to remote communities, how it improves members’ financial well-being, and what’s behind her commitment to community service and financial inclusion.

Listen now:


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