CUNA highlights credit union concerns for new FCC Commissioner Gomez

October 2, 2023

CUNA wrote to new Federal Communications Commission Commissioner Anna Gomez congratulating her on her appointment, introducing her to credit unions, and sharing CUNA priorities currently before the FCC. Gomez—previously a senior advisor in the State Department’s Bureau of Cyberspace and Digital Policy—was confirmed by the Senate in September for a term ending July 1, 2026.

” The need to maintain critical communications brings us to why CUNA and credit unions are interested in FCC policies,” the letter reads. “We share with the Commission the overriding goal of restoring the trust in communications networks that has been tarnished by unscrupulous persons preying on consumers or companies that make no serious effort to comply with the Telephone Consumer Protection Act (TCPA). Illegal robocalls not only harm consumers but also legitimate businesses that are increasingly being impersonated by fraudsters that send texts or make calls claiming to be one of our member credit unions”

CUNA also recognized FCC efforts to use technological solutions to shut down and identify some of the worst bad actors, but notes they can result in legitimate calls being blocked.

“Achieving a balance between facilitating legitimate calls while preventing illegal calls is necessary to restore trust in our communications network,” the letter reads. “Fortunately, Congress created a mechanism to achieve that balance. In the TRACED Act, Congress directed the Commission to ensure transparent and effective redress for companies whose calls are mishandled, and we have sought to work with the Commission to achieve the admittedly difficult balancing act of stopping bad calls without blocking good ones.”

CUNA also reiterated its call that the FCC balance its efforts at mitigating illegal robocalls with taking steps to ensure that “legitimate, often critically important calls” are not inadvertently blocked or mislabeled.