Becoming inclusive

Listening to employees, making changes to the hiring process, and having a supportive leadership team are all critical components of becoming an inclusive workplace.

Interior Federal Credit Union in Washington, D.C., was recognized as an Inclusive Workplace by Best Companies Group, an independent research firm specializing in identifying and recognizing the best workplaces around the world.

The recognition is based on employee feedback gathered through surveys and data analysis. Inclusion, belonging, psychological safety, community, and purpose are evaluated.

“It shows that our efforts to make our workplace inclusive and welcoming are being recognized,” says Kimberly McCallum, senior vice president at the $300 million asset credit union. “We’re proud that our commitment to treating everyone with respect and giving everyone a chance to contribute is making a difference.”

Becoming an inclusive workplace starts at the top, says Naysa Manik, marketing coordinator. Senior leaders at Interior Federal actively advocate for diversity, equity, and inclusion (DEI), and demonstrate that DEI is an integral part of the organization.

Senior leaders and the board worked to create a DEI Committee in 2020. The committee implements strategies that promote DEI throughout the credit union.

Another vital step in the journey toward diversity begins with the recruiting and hiring process, says Danielle Thach, human resources coordinator.

Interior Federal has implemented inclusive hiring strategies aimed at mitigating bias and ensuring equitable hiring practices, which include:

• Partnering with diversityjobs.com to promote job openings on diversity websites.
• Conducting phone screens to reduce bias in the interview process.
• Adopting a diverse interviewing panel approach. Final interviews are conducted by at least two people from different racial or gender backgrounds.
• Participating in career fairs and recruiting at Historically Black Colleges and Universities.
• Collaborating with Department of Interior employee resource groups.

Creating a diverse environment where individuals feel able to bring their authentic selves to work and know their contributions are valued has benefited the credit union in several ways.

A diverse group of employees brings many perspectives, ideas, and experiences to the table. This allows for increased creativity and innovation.

It also has strengthened employee morale and engagement, resulting in higher levels of productivity, collaboration, and teamwork, Manik says.

“Listen to your staff,” Thach says. “Make empowering your employees a priority, and offer them a platform to express their ideas and thoughts, ensuring that everyone’s voice is valued and heard.

“Building an inclusive workplace requires ongoing dedication. By respecting and listening to our employees, we acknowledge that it’s a team effort to make this a great place to work.”