news.cuna.org/articles/CUs'_customer_satisfaction_numbers_led_News_Now_Top_10_in_Nov__

CUs' customer satisfaction numbers led News Now Top 10 in Nov.

December 1, 2014

MADISON, Wis. (12/2/14)--An article describing how credit unions ranked significantly higher than banks in customer satisfaction, according to findings released by the American Customer Satisfaction Index (ACSI), was the most-read News Now article in November.

Click to view larger image Findings from the American Customer Satisfaction Index topped the November list of Top 10 News Now stories. (CUNA Graphic)

The next most-read article described the Credit Union National Association's concerns about the National Credit Union Administration's 4.2% budget increase for 2015.

Three of the Top 10 articles concerned election-day results of congressional races involving credit union-friendly candidates.

The Top 10 News Now articles in November:

10. 3 CU candidates declare victory, 6 races still undecided

WASHINGTON (11/12/14)--With Election Day more than a week in the rear view mirror, more races around the country are being resolved. Of the 397 races with a credit union-supported candidate, only six races are still unresolved at press time Tuesday evening.

9. CUNA Mutual issues risk alert on HELOC wire fraud

MADISON, Wis. (11/20/14)--CUNA Mutual Group issued an alert this week regarding a wave of fraud that originates from home equity lines of credit (HELOCs) and requests wire transfers be sent to construction company accounts.

8. Three prohibited from CU affairs for breach of duty, embezzlement

ALEXANDRIA, Va. (11/3/14)--Three individuals have been prohibited from participating in the affairs of any federally insured financial institution by the NCUA, the agency announced Friday.

7. Supreme Court to consider if homeowners can void 2nd mortgage

WASHINGTON (11/18/14)--The nation's highest court is going to scrutinize whether or not a second mortgage on an underwater house can be voided during bankruptcy proceedings, according to a report from Reuters. The Supreme Court agreed Monday to hear two cases from Bank of America.

6. CFPB reaches for mobile payments in its prepaid product protections

WASHINGTON (11/14/14)--Consumer protections for prepaid card use released Thursday by the Consumer Financial Protection Bureau contained a surprise: The bureau blew past protections just for prepaid cards proposed in May 2012 and said it intends to extend the potential new rules to cover a wide range of prepaid accounts.

5. Data breach vulnerability at feet of merchants, say CUNA, NAFCU

WASHINGTON (11/4/14)--Credit unions are willing to join collaborative efforts to improve payment security, but only if merchants agree to meet the same security standards financial institutions are subject to.

4. CU-friendly candidates see mostly success on election day

WASHINGTON (11/5/14)--Election day brought good news for a number of credit union-friendly candidates around the country, in both Senate and House races.

3. Former CU VP wins 1 House race, past board member trails in another

WASHINGTON (11/10/14)--A former credit union vice president became the newest member of the 114th Congress with his opponent's concession Friday.

2. NCUA approves 2015 budget up 4.2% from 2014: CUNA concerned

ALEXANDRIA, Va. (11/20/14)--The NCUA approved its 2015 budget this morning--OK'ing a spending plan that is up 4.2% over last year. The vote was 2 to 1, with board member J. Mark McWatters casting the dissenting vote.

1. CUs remain tops vs. banks in consumer satisfaction survey

WASHINGTON (11/18/14)--Credit unions ranked significantly higher than banks in customer satisfaction, according to findings released by the ACSI today. Credit unions scored an 85, while the average bank scored a 76.

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