CUs' customer satisfaction numbers led News Now Top 10 in Nov.
MADISON, Wis. (12/2/14)--An article describing how credit unions ranked significantly higher than banks in customer satisfaction, according to findings released by the American Customer Satisfaction Index (ACSI), was the most-read News Now article in November.
|Findings from the American Customer Satisfaction Index topped the November list of Top 10 News Now stories. (CUNA Graphic)|
The next most-read article described the Credit Union National Association's concerns about the National Credit Union Administration's 4.2% budget increase for 2015.
Three of the Top 10 articles concerned election-day results of congressional races involving credit union-friendly candidates.
The Top 10 News Now articles in November:
WASHINGTON (11/12/14)--With Election Day more than a week in the rear view mirror, more races around the country are being resolved. Of the 397 races with a credit union-supported candidate, only six races are still unresolved at press time Tuesday evening.
MADISON, Wis. (11/20/14)--CUNA Mutual Group issued an alert this week regarding a wave of fraud that originates from home equity lines of credit (HELOCs) and requests wire transfers be sent to construction company accounts.
ALEXANDRIA, Va. (11/3/14)--Three individuals have been prohibited from participating in the affairs of any federally insured financial institution by the NCUA, the agency announced Friday.
WASHINGTON (11/18/14)--The nation's highest court is going to scrutinize whether or not a second mortgage on an underwater house can be voided during bankruptcy proceedings, according to a report from Reuters. The Supreme Court agreed Monday to hear two cases from Bank of America.
WASHINGTON (11/14/14)--Consumer protections for prepaid card use released Thursday by the Consumer Financial Protection Bureau contained a surprise: The bureau blew past protections just for prepaid cards proposed in May 2012 and said it intends to extend the potential new rules to cover a wide range of prepaid accounts.
WASHINGTON (11/4/14)--Credit unions are willing to join collaborative efforts to improve payment security, but only if merchants agree to meet the same security standards financial institutions are subject to.
WASHINGTON (11/5/14)--Election day brought good news for a number of credit union-friendly candidates around the country, in both Senate and House races.
WASHINGTON (11/10/14)--A former credit union vice president became the newest member of the 114th Congress with his opponent's concession Friday.
ALEXANDRIA, Va. (11/20/14)--The NCUA approved its 2015 budget this morning--OK'ing a spending plan that is up 4.2% over last year. The vote was 2 to 1, with board member J. Mark McWatters casting the dissenting vote.
WASHINGTON (11/18/14)--Credit unions ranked significantly higher than banks in customer satisfaction, according to findings released by the ACSI today. Credit unions scored an 85, while the average bank scored a 76.