Despite growth in digital channels, most consumers need in-person experiences.

'Waves of disruption will continue to put pressure on your staff and your card programs,' says James Guild, managing partner of CU Engage.

A ‘fast follower’ approach to payments innovation has its limitations.

'Bringing technology into the workplace to improve participation levels translate to better employee recruitment and retention.'

'CUs can harness the power of data to define more accurate member segmentation, response rate modeling, and marketing campaigns,' Steve Rick says.

'If you’re making it difficult for your members, you’re limiting your growth,' consultants tell conference attendees.

“Everywhere you need to authenticate a member, you should think about implementing biometrics."

'I like to apply technology solutions that drive business results.'

The strategic partnership Visa and PayPal announced in July has generated an unusual amount of speculation, even for the payments world.