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Operations
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Chris Court

Operations|CU Rock Stars 2018

Seeking the magic

Chris Court encourages employees to be innovative thinkers and pursue professional development opportunities at Service 1st Federal Credit Union.

Blake E. Wallace

Operations|CU Rock Stars 2018

A bread-and-butter outlook

Blake E. Wallace thrives within his credit union’s community focus.

Michael Murdoch

Operations|CU Rock Stars 2018

‘It was like a door opening’

The credit union philosophy fits Michael Murdoch perfectly.

Lemuel Sanchez-Rivera

Operations|CU Rock Stars 2018

Star pierces the darkness

Lemuel Sanchez-Rivera stepped up to ensure Pentagon FCU members’ financial needs were met in the aftermath of Hurricane Maria.

One-on-one lending skills remain relevant

Lending|Operations

One-on-one lending skills remain relevant

Adding depth to interactions improves the in-branch member experience.

Bryn Conway

Marketing|Operations

4 steps for a solid retail experience

‘Service’ is about reacting, while an experience provides value to all involved, says consultant Bryn Conway.

Cole Downing

Technology|Operations

Video banking meets members where they are

Implementing the technology is ‘pretty straightforward,’ says Vidyo’s Cole Downing.

Members

CUNA offers associate business memberships

CUSOs are encouraged to join.

Daniel Burrus

Technology|Operations

Anticipate the future through hard and soft trends

Look at trends to anticipate what the future will bring, says futurist Daniel Burrus.

CUSO

Technology|Operations

Collaboration Power

CUSOs provide affordable access to technology and expertise.

CUNA Tech/OME Council Conference - Scenes from Wednesday

Technology|Operations

Photo Gallery: CUNA Tech/OME Council Conference underway

Scenes from the annual co-located event.

Make cybersecurity part of your credit union’s fabric

Make cybersecurity part of your credit union’s fabric

Treat cyber vulnerabilities as a multi-layer issue.

Give members a technology-forward branch experience

Technology|Operations

Give members a technology-forward branch experience

Digital signage is an expected technology in retail and financial institutions.

Subscriber Exclusives

Embrace strategic expansion

Embrace strategic expansion

Boards must be ”all in“ because the future of their organization and stakeholders depends on it.

More tech, strategy on the horizon

More tech, strategy on the horizon

Directors need to focus on industry changes and shifts in consumer preferences.

Confront complexity with curiosity

Confront complexity with curiosity

Tomorrow’s leaders will need to balance more elements in a dynamic environment.

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