Nicole Arneson enjoys finding solutions to challenges in her role as assistant vice president, core operations, at Columbia Credit Union.

Remote work, rising unemployment lead to increases in phishing and malware attacks.

Change the internal conversation around enterprise risk management.

PenFed uses journey map to identify pain points, opportunities.

People want a seamless, touch-free way to pay and get out of stores quickly.

CUAid Disaster Recovery app allows credit unions to evaluate and strengthen their internal recovery plans.

CUNA Councils chat addresses workplace changes during the pandemic.

Build trust with members by taking time to listen, understand their situation.

Look at cash flow, interest rates, loan deferrals, and deposit growth to set your balance sheet strategy.

FinCEN has issued an advisory on COVID-19 related impostor scams and money mule schemes. The advisory is based on FinCEN’s analysis of COVID-19-related information obtained from Bank Secrecy Act data, open source reporting and law enforcement partners