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Operations
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Chris Court

Operations|CU Rock Stars 2018

Seeking the magic

Chris Court encourages employees to be innovative thinkers and pursue professional development opportunities at Service 1st Federal Credit Union.

Blake E. Wallace

Operations|CU Rock Stars 2018

A bread-and-butter outlook

Blake E. Wallace thrives within his credit union’s community focus.

Michael Murdoch

Operations|CU Rock Stars 2018

‘It was like a door opening’

The credit union philosophy fits Michael Murdoch perfectly.

Bonnie Humphrey-Anderson

Operations|Management|CU Rock Stars 2017

Smooth growth, happy members

Humphrey-Anderson's accomplishments include overseeing significant growth, a change from federal to state charter, and a relocation to larger headquarters.

Jacob Barnett

Operations|CU Rock Stars 2017

Question everything

‘I’ve grown with each opportunity I’ve had here,’ says TTCU Federal Credit Union’s branch manager.

Aaron Racicot

Operations|CU Rock Stars 2017

Making risk services and collections compassionate

To be the best, a credit union must do everything it can for its members, says the People's Trust Credit Union assistant vice president of risk services.

Shalonda Dawkins

Marketing|Operations|Podcast

PODCAST: The impact of CUs' hurricane relief efforts

Staff who lost homes and vehicles continued to serve members thanks to donations from credit union peers across the country.

CUNA Technology Council, CUNA Operations & Member Experience 2017 Conferences - Scenes from Tuesday

Technology|Operations

Scenes from #TechOpSS

The co-located CUNA Technology Council and CUNA Operations and Member Experience Council Conferences attracted about 630 attendees.

Journey mapping: Get started in 5 steps

Journey mapping: Get started in 5 steps

Process identifies pain points, boosts collaboration, and improves the member experience.

Move forward with a ‘transformation navigation’

Move forward with a ‘transformation navigation’

Embrace technology without losing your connection to members.

The power and practice of empathy

The power and practice of empathy

Demonstrating empathy for how someone feels is a powerful way to build strong, trusting relationships.

Mark Sievewright CUNA TechOpSS

Technology|Operations

The future of financial services technology

The pace of change will not slow, says Mark Sievewright.

Sales culture vs. service culture

Sales culture vs. service culture

Credit unions thrive with culture.

Subscriber Exclusives

Embrace strategic expansion

Embrace strategic expansion

Boards must be ”all in“ because the future of their organization and stakeholders depends on it.

More tech, strategy on the horizon

More tech, strategy on the horizon

Directors need to focus on industry changes and shifts in consumer preferences.

Confront complexity with curiosity

Confront complexity with curiosity

Tomorrow’s leaders will need to balance more elements in a dynamic environment.

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