The credit union philosophy fits Michael Murdoch perfectly.

An innovative mind allows Amanda Habansky to identify new ways to serve members at Peoples Advantage Federal Credit Union.

Lemuel Sanchez-Rivera stepped up to ensure Pentagon FCU members’ financial needs were met in the aftermath of Hurricane Maria.

Adding depth to interactions improves the in-branch member experience.

‘Service’ is about reacting, while an experience provides value to all involved, says consultant Bryn Conway.

Implementing the technology is ‘pretty straightforward,’ says Vidyo’s Cole Downing.

CUSOs are encouraged to join.

Look at trends to anticipate what the future will bring, says futurist Daniel Burrus.

CUSOs provide affordable access to technology and expertise.

Scenes from the annual co-located event.