Credit Union National Association released a new case study on Process Analysis & Optimization (PAO), a collaborative program between CUNA and FI Strategies, LLC that helps credit unions recognize inefficiencies and take steps to correct them.
Six credit unions were recognized for their exemplary lending Tuesday by receiving CUNA Mutual Group’s and CUNA Lending Council’s Excellence in Lending Award at the CUNA Lending Council’s 21st annual conference.
A new white paper from the CUNA Operations Sales & Service Council, “The Role of the Branch Manager in the Branch of the Future,” discusses how traditional branches are under pressure to provide outstanding service to members through both the digital and physical experience.
A new white paper from the CUNA Marketing & Business Development Council, “The Role of Marketing in New Member Onboarding,” discusses the role of credit union marketers to onboard new members and how important engaging with those members is to the future of the credit union.
At its International Credit Union Day Celebration at Credit Union House in Washington, DC, CUNA Councils and the Council Forum presented donations of $5000 each to Credit Union House, the World Council of Credit Unions (WOCCU), and the National Credit Union Foundation.
A new white paper from the CUNA Marketing & Business Development Council, “Developing a Digital Advertising Strategy,” discusses how credit unions can integrate digital advertising into an existing marketing strategy.