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CU Rock Stars 2019|Sales & Service

A gentle, insightful approach

Renae Hicks’ history with Black Hills FCU started when she was a member in high school.

CU System|Sales & Service

Frontline Compliance eSchool provides compliance confidence

Registration is now open for CUNA Frontline Compliance eSchool, designed to help member-facing staff to understand the most relevant regulations. It will be held monthly from April 9 to September 17, 11 a.m.-noon (CT).

Joshua Chouinard

Sales & Service|CU Rock Stars 2018

Calm, cool, and collected

Josh Chouinard feels fortunate to be part of a force for positive change.

Kyrah Klika

Sales & Service|CU Rock Stars 2018

Fighting against poverty

Kyrah Klika knows that life can throw curveballs at families.

JR Webster

Sales & Service|CU Rock Stars 2018

A personal finance showman

JR Webster was destined to be a rock star of one kind or another.

Center Stage

Human Resources|Sales & Service|Management

Branch staff take center stage amid transformations

New technology and design changes force credit unions to update staffing models.

Achieve goals the SMART way

Sales & Service

Achieve goals the SMART way

Learn how to set SMART goals, because how you set goals is just as important as the goal itself.

SOW

Operations|Sales & Service

4 ways to deepen member relationships

Winning share of wallet is more about employee behavior than member intent or attitude.

Build connections by filling the empty cup

Operations|Sales & Service

Build connections by filling the empty cup

Commit yourself to delivering superior customer service.

A positive culture matters

Sales & Service

Here's why a positive culture matters

Create an environment where employees want to come to work each day.

The challenge of offering feedback

Human Resources|Sales & Service

The challenge of offering feedback

Make feedback sessions effective by following six simple steps.

Listen to their voices

Sales & Service

Listen to their voices

Listen to input from members and employees when making decisions on factors that impact the member experience.

Jan Kelley

Sales & Service

Above & Beyond: Reuniting a member with lost cash

While on a weekend shopping trip, Jan Kelley, a head teller at Navigant Credit Union, finds an envelope of money and tracks down the owner.

Credit Union Magazine - Fall 2019

2019 Rock Stars

Meet 50 of the most creative, innovative, passionate, and talented people in the credit union movement.

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